Frequently Asked Questions
Everything you need to know about shopping with Pamela Scott.
How long does delivery take and what are the costs?
Standard shipping typically takes 3-5 working days. We offer free delivery on all orders over €50, while a flat rate of €4.95 applies to orders below this amount.
What is your return policy for online orders?
We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
Can I return an online purchase to a Pamela Scott physical store?
Yes, you can return your online purchase to any of our retail stores for an exchange or a refund, provided you have your original dispatch note as proof of purchase.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor its progress.
How do I know what size to order?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.